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360-Degree Leadership

“Every action, every word, teaches the belief system that motivates it. What did you teach today?” 360-degree leadership is the concept that at some level we ALL are leaders, that we all impact others by…

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Personal Power vs. Positional Power

Power may be thought of as either positional or personal. Positional Power is external to you. It is your important job title, the thick wad…

The Leader’s Path: Evolving Points of View

I used to oppose the minimum wage, for some excellent reasons that reflected sound economic reasoning. Over the years I’ve gradually switched sides. You probably…

The Social Contract

While driving down the street the other day, I heard an ambulance siren behind me so I pulled over to allow it to pass. In…

Memo To My Company:

Please, please promise never to do this to our customers!  Whenever I experience a mediocre customer service encounter, I think, “How can I learn from…

Change BEFORE a Crisis Forces You to Change

I’ve always thought that change was inevitable in life. Yet a significant part of me is a control freak who is very fond of at…

“The Secret of The Ages” by Robert Collier

My grandfather, Robert Collier, died in 1950, two years before I was born. He was a tremendous businessman, a pioneer in the mail order sales…

Thoughts on Customer Service

The principle is that at some levels, business is simple: Take care of your customers and they will take care of you. The principle may…

Over-treated

Recently, I read an excellent book by Shannon Brownlee, “Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer.” Its thesis is that America…

Simple Ideas, Complex Execution

The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most mundane can serve…

Servant Leadership

Wikipedia says, “Servant leadership is an approach to leadership development, coined and defined by Robert Greenleaf, and advanced by several authors such as Stephen Covey,…

Communicating From The Heart

What follows is a summary of an excellent book whose principles I recommend heartily (pun intended!). Five Principles of Communicating from the Heart 1 )…

One Worry

An article ran (see below) in a recent Wall Street Journal suggesting that one of the biggest issues facing executives is time management. It reminded…