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Expect the best; Inspect for what you expect.

You do not get what you expect, you get what you inspect. What gets measured gets done. What you choose to inspect also sends a powerful message about an organization’s true priorities. You can talk…

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Do not block the many because of the few

For the most part, I am blessed with excellent team members, associates, and partners. Their creativity, innovation, resourcefulness, and imagination are wonderful to witness. On…

If there is nothing to do, do nothing.

One wintery day almost a decade and half ago, I was walking along the frozen Charles River in Cambridge, Massachusetts, having a wide-ranging conversation with…

Words Matter

An experiment in diagnosis bias* was once conducted at MIT. A class had just been seated when a college representative walked in and explained that…

Rules: For the guidance of the wise

Thesis: Rules are for the guidance of the wise and the blind obedience of fools. Rules are funny things. You need them, but certain rules…

You’ve got time to lean, you’ve got time to clean.

Normally, I’m pretty happy when I visit my communities. A rare exception occurred the other day. Two Team Members in the office, no customers. As…

The wise farmer does not cast seed on rocky ground

There are only 24 hours in a day, and while we are a generation fortunate enough to reasonably expect to exceed life spans of the…

Overdetermined

Something is said to be overdetermined when it is caused (determined) by multiple simultaneous sources, any one of which might be enough grounds to create…

“Leaving for Hawaii”

Zig Ziglar, the motivational speaker and author, often told a story called “Leaving for Hawaii.” Stories are a great way to teach because they are…

Micro-Actions

Micro-actions are steps toward a goal that are sooooo small, anyone can take them. They seem so small that they are virtually effortless, so small…

You can choose the lesson you learn

Sports contain many lessons for life. That is one reason I think we are so enthralled by sports contests. They are life condensed, all the…

Opportunity Costs: The Road Not Taken

Every action has an opportunity cost. Opportunity cost is – the cost, the sacrifice made, in choosing one mutually-exclusive option over another – the alternative…

Involvement Breeds Commitment

I’ve got a lot of ideas, and some of them are even good ones. But mostly I’ve got more ideas then I’ve got time or…

Excusitis

Excusitis: Psychological disorder resulting from the need to defer responsibility to anyone or anything other than oneself. This disorder is usually accompanied by rationalization disorder.…

“The Speed of Trust” by Stephen Covey

This is a review and summary of “The Speed of Trust,” written by Stephen M.R. Covey, son of The 7 Habits of Highly Effective People…

Always Assume Postive Intent

Assuming positive intent means that you consciously chose to assume that the people you work with have good intentions, that they are operating to the…

Groupthink

Groupthink is when everyone in a group thinks alike, and consensus is valued more than independent or creative thinking. Groupthink is a frequent symptom of…

Irrational Fears?

I have made a life-long study of risk and people’s perceptions of risk and their reactions to it. After all, the El Dorado of investment…

Birds of a Feather

Role models and group norms are powerful, but perhaps we have never realized how incredibly powerful they can be. A recent study by Dr. Nicholas…

Emotion is Energy in Motion

Emotion can be thought of as “energy in motion.” To change your mood, MOVE! Or change your circumstances! The other day I received a phone…