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The Joys of Honest Labor

I like to fix things, make them better. Make them run more efficiently and effectively. Produce more output with less effort. My dad was a civil engineer, a hands-on, do-it-yourself kind of guy. From him…

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Do You Want to Live Forever?

 Percentage of people in the 17 countries surveyed who say they want to live forever: Do you want to live forever? As long as I…

PopCap: Preventive Health Care Does NOT Save Money?

(A Populist Capitalist Blog)  If your idea of preventive health care is behavioral——eat better and less, exercise more, quit smoking, drink less alcohol, wear a…

“The Long and Winding Road”

Steve Ballmer has been the CEO of Microsoft since 2000 and by his own admission he is a “chop, chop, chop, chop, chop” (yes, that’s…

Saying So Doesn’t Make It So

Normally, it takes 3 full years to get a J.D. degree (Juris Doctorate or Doctor of Law) and 2 years to get an M.B.A. Frequently…

Sounds Like Life To Me

I was surfing the radio, looking for some music, driving back to Gainesville from a University of Florida Gator Boosters board meeting in Orlando, when…

In Praise of Footnotes (and Skepticism)

“The World Health Organization (WHO) recently warned that 1 billion people worldwide could die of tobacco-related causes this century unless ‘urgent action’ is taken.” (Reported…

PopCap: Sometimes Stuff Just Happens

Passengers of the U.S. Airways flight that landed recently in New York City’s Hudson River are having a hard time getting the airline’s insurance company…

“The Power of a Positive No,” by William Ury

I know, “positive no” sounds like an oxymoron. But it is possible to deliver a no in a positive manner. A manner that affirms the…

“You are Right”: Best Customer Service Words Ever Spoken

Try as we might (and try we do!), those of us in the business of Customer Service have all experienced being wrong. Somehow we have…

Self Trust

I’ve been listening in the car to a CD of Stephen M. R. Covey’s book, “The Speed of Trust.” Its essence is that things work…

Idling Away Our Future

Section 4-08, Subsection P of the New York City traffic code prohibits engine idling for more than three minutes. Engine idling, obviously, significantly pollutes our…

PopCap: Penny Wise, Pound Foolish

Beware the Law of Unintended Consequences. Think twice about what you are truly incentivizing. Even though we often approach it as a single-move, one- or…

What You Make of It

There is a website I like called Post Secrets, that every Sunday posts a fresh batch of annotated, highly-creative and visual postcards sent to them…

Love: Noun or Verb?

Is love a noun, something you simply feel, something that just is? Is love something that exists of and by itself, that springs fully formed…

Four Defenses

Atlantic magazine’s June 2009 cover story, “What Makes Us Happy?”, was about a compelling longitudinal study of 268 male Harvard students. Starting in the late…

“There’s No Such Thing as ‘Business’ Ethics”

“There’s No Such Thing As ‘Business’ Ethics: There is only one rule for making decisions” is a short book by John Maxwell. Its message is,…

PopCap: “Teach Your Children Well”

“Which Movie Studios Will Cause the Most Youth to Start Smoking This Summer?” How do we, as a society, teach acceptable social norms? What collective…

Marriot: Your customer service is only as good as your vendors

There is a Marriott in Miami Beach where I occasionally eat breakfast because it is close, opens early, and the food is decent. There is…

“It is only the memory of poverty…”

“It is only the memory of poverty that creates the social discipline necessary for prosperity. Once that is forgotten, the seeds of decay begin to…

The Pitfalls of Unbounded, Undisciplined Compassion

Often as a nation and as a community, we are unwilling to face the need to eat our spinach, to make REAL changes and, yes,…

I Don’t Want To Hear About It

Think you have problems? Life has dealt you a bad hand? Can’t be done? It just isn’t fair? I don’t want to hear about it.…