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Zig Ziglar, 86 (Nov. 6, 1926–Nov. 28, 2012)

Zig Ziglar, one of the inspirational greats, passed away on Wednesday, November 28. His twelve books are full of wisdom and his first, “See You At The Top”, was very instrumental in my personal and…

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The Power of Framing

“A cheerful frame of mind, reinforced by relaxation…is the medicine that puts all ghosts of fear on the run.”  — George Matthew Adams; 1878–1962 We…

Silence is Permission, Silence is Consent, Silence is Acceptance

I first saw “Silence is Permission” as a sticker on a construction supervisor’s hard hat. The gentleman explained that its purpose is to remind people…

A Day of Thanks, Moments of Perspective

“The Pilgrims made seven times more graves than huts. No Americans have been more impoverished than these who, nevertheless, set aside a day of thanksgiving.”  …

Count Your Blessings: Make it Truly a Day of Thanksgiving

Want to cheer yourself up? Find energy on even the darkest days? Count your blessings! Enumerate all the things you have to be thankful for,…

Monroe’s Motivated Sequence

Monroe’s Motivated Sequence is a suggested structure for organizing your thoughts or words to persuade  or inspire folks to take action. Developed by Alan Monroe…

What is your 生き甲斐 ?

生き甲斐 translates from Japanese as ikigai (pronounced ee-ki-guy), which means “reason for being” Or put another way, – What gets you bounding out of bed…

Choose or Lose

Americans revel in having choices. Fifty-five (permanent) flavors of Haagen-Daz ice cream, more models of cars than we can shake a stick at, overflowing grocery…

Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint

Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation but never calls…

Dominance, Dependence, Detachment: Three Responses to Life

How much are we driven by anxiety, by a desire for security? Karen Horney; 1885–1952, was a German psychoanalyst who postulated in “Neurosis and Human…

The Pleasant Life, The Good Life, and The Meaningful Life

In “Authentic Happiness,” Dr. Martin Seligman; 1942–,  postulates that there are three paths to happiness: the pleasant life, the good life, and the meaningful life.…