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A Customer’s Gift

While criticism may be challenging to cope with on a personal level, a customer’s complaint is a GIFT. Customers in effect are offering a business “Free Consulting!” Yes, a few are just looking for extra’s…

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Watering the Seeds of Happiness

Happiness is our natural state. Watch children. Most of the time, they are “Smile Factories”, endlessly delighted, pumping out smiles, eyes sparkling, full of joy…

Self Discipline: The Breakfast of Champions

  This blog was originally posted May 28, 2013.  dis·ci·pline (d s-pl n) n. 1. Training expected to produce a specific character or pattern of…

Rules are for the Guidance of the Wise, The Blind Obedience of Fools

Ben Bernarnke, former chair of the Federal Reserve until early 2014, commands $250,000 per speech. Any Fortune 500 company would consider it a fantastic coup…

When “Circling the Wagons” Makes Things Worse

I am proud to be a lawyer, a member of the Florida Bar. Yet I’ve noticed a tendency in my profession to defend any member…

The Seven Habits of Highly INEFFECTIVE People

As always, I share what I most want/need to learn. Sometimes it clarifies things to look at what we SHOULDN”T do; making it easier to…

Life Changing Thoughts

“Instead of giving myself reasons why I can’t, I give myself reasons why I CAN.” – Michael Jordan  “Sometimes the biggest problem is in your…

INGRATITUDE IS THE DEADLIEST SIN

Some activities, thoughts or attitude have more power, more leverage than others. The greater the ripple effect, for good or not, the greater the power.…

Endless Wanting

Endless wanting is a fool’s trap that snare’s even the wise. Intellectually, we may understand that “Keeping up with the Joneses” is a useless treadmill…