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Sincere “Sorry!” Sign of Strength

Strangely, some see an apology as a sign of weakness! Au contraire! A from-the-heart “sorry” is a sign of a secure, strong, anchored from within…

Staying Open

To maintain the civilized dialogue which is essential to a functioning democracy, avoid responding with ad hominem attacks on those whose views differ from yours,…

Fear is a Guidepost, Not a Stop Sign

Decades ago, I had a dream where I was walking on a beautiful beach. Eventually, I turned a corner, rounded a point, and encountered a…

Don’t Be a Knocker

Your mother had it right: “If you can’t find anything nice to say, then don’t say anything.” Sure, if someone is about drive off a…

Side Stepping the Snarky Snares of Shame and Blame

As the owner of a company, as the leader of a terrific team of 500+ dedicated individuals, as a deal maker/investor, as a loving human…

The Secret of Happiness is…

Connection. When we feel connected to others, we are most content, most happy. One terrific way to connect? Commit! “People who commit to relationships are…

No Whining Please

Whining: To complain needlessly, peevishly, in an unreasonable, repeated, or irritating way Okay, life can be tough at times, often unfair. Customers can be demanding.…

In Praise of Humble Beginnings

Scottie Pippen, a seven-time NBA All Star and six-time World Champion with the Chicago Bulls, was inducted into the NBA Hall of Fame in August…

“The Pied Piper of Happiness”

Joseph Peter creates handmade “Books of Happiness” in what he calls the Happiness Factory at the intersection of Bleecker and Lafayette Streets in Manhattan. Individual…

PopCap: Prove the Savings First, Please

(Friday’s Populist Capitalist Blog Post) “I will not sign a plan that adds one dime to our deficits — either now or in the future.…

More Than a Job

“You are not here merely to make a living” “You Are Not Here Merely to Make a Living” is a sign at the desk of…

PopCap: Excusitis

(A Populist Capitalist Blog) Excusitis is the unwillingness to accept responsibility for our actions and their consequences, either individually (the dog ate my homework, I…

Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint

Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation but never calls…

Four Things To Look for in a Great Hire

The New York Times has a business section Sunday feature called “Corner Office,” where the CEO of a small- or mid-sized company is interviewed. I…

The Wisdom…and Challenge…of Asking for and Accepting Help

Many of us have a fierce streak of independence that makes it challenging to ask for help, heck even to accept help when it is…

“I Intend To…”

Effective delegation, levels of empowerment, the limits of authority. All topics worthy of entire books, much less a single blog. So I’m just going to…

“I Intend To…”

Effective delegation, levels of empowerment, the limits of authority. All topics worthy of entire books, much less a single posting. So I’m just going to…

The Headline You Will Never See

The headline you will never see “is ‘The market was down 110 points, a random fluctuation in a very complex system.’” (Eric Schurenberg, former managing…

Entrepreneur’s Manifesto

The bright side of economic downturns is that they force everyone to examine all aspects of their lives, question protected interests and make hard choices,…

Economic Democracy

Somewhere out there is the concept that profit is a bad thing, that profit involves ripping people off, which certainly can happen. I’m proud of…

Six Toxic Relationship Beliefs

“A good relationship should not have problems.” “Couples who are in love, who have a good relationship, do not fight.” “If my partner has questions…

The Long Hours Premium: Is 40 Hours the New Part Time?

What is the “Long Hours Premium”? According to the Center for American Progress, “Over the past 15 years, real (i.e. adjusted for inflation) pay for…

The Many Possible Riches of a Poor Memory

The first thing to understand is that far from being akin to a marriage of video recorder and a computer data bank, our observations tend…

If There Is Nothing To Do, Do Nothing

One wintery day almost a decade and half ago, I was walking along the frozen Charles River in Cambridge, Massachusetts, having a wide-ranging conversation with…