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PopCap: Massive Stimulus = Massive Fraud
PopCap: Massive Stimulus = Massive Fraud
(A Populist Capitalist Blog) As the federal government prepares to flood the American economy with its multi-trillion dollar stimulus package, there are two things I…
May 29, 2009
Ryanair: No Service, No Apologies, No Problem! A Different Approach to Value
In general, I’m a BIG proponent of customer service, mainly because I think it is what people want, what they have a right to expect,…
August 11, 2009Simple Ideas, Complex Execution
The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most mundane can serve…
January 9, 2008
A Customer’s Gift
While criticism may be challenging to cope with on a personal level, a customer’s complaint is a GIFT. Customers in effect are offering a business…
October 30, 2014
“Any fool can make a rule…”
Most rules are made with good intentions and are designed to solve a real problem. Unfortunately, the people making the rules often do not understand…
September 16, 2009
Mentor’s Reply to Young Entrepreneur’s Questions (Part V)
Hello Mr. Collier, I hope everything is going well with you. Would you mind answering the below questions? What is your definition of “street smarts”?…
January 12, 2016
Mentor’s Reply to Young Entrepreneur’s Questions (Part VIII)
Do you have any interests in businesses outside of real estate? If so, what are they? You don’t have to disclose names. I am more…
June 16, 2016
Learned Optimism and Explanatory Styles
“Learned Optimism” is a book by Martin Seligman that I read about 15 years ago and have since counted among my favorites. Dr. Seligman, who…
February 9, 2010
Three Keys to Influence
Three Keys to Influence: A summary of the “Influencer: The New Science of Leading Change” Whether you’re eradicating disease, improving customer service, or engaging struggling…
October 20, 2022
Entrepreneur’s Blog: Part 6
Good evening Mr. Collier, I hope life is treating you well. When you get a moment could you please answer the below question? Thank you…
August 17, 2018