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While driving down the street the other day, I heard an ambulance siren behind me so I pulled over to allow it
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Can style really trump substance? Can a confident smooth talker gain our trust more easily than a more competent but less-polished speaker?
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Please, please promise never to do this to our customers! Whenever I experience a mediocre customer service encounter, I think, “How can
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Disque D. Deane passed away November 8, 2010, at age 89. Deane, a shrewd real estate investor who once controlled the GM
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WARNING: This is a populist, patriotic “Live Free or Die” posting, a departure from my norm of personal leadership, containing Founding Fathers,
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Recently, I read an excellent book by Shannon Brownlee, “Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer.” Its thesis
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Avoidance is simply a way of coping by not coping, dodging uncomfortable situations, evading discombobulating challenges. There is great temptation to sidestep
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The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most
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Entrepreneurship has many facets. One of them is the ability to think like a street kid. Tough, nimble, resourceful, relying solely on
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An article ran in a recent Wall Street Journal suggesting that one of the biggest issues facing executives is time management. It
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Concerned about over-indulging in calories during the holidays, or any big food-oriented event? Drinking a glass of water 30 minutes before a
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A recent Business Week article focused on the lack of etiquette skills of the millennials currently graduating from college: “They’ve grown up