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Sandwiching: A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with
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We live in an era of incredible access to… Information? Data? Misinformation? We are ceaselessly bombarded, messaged constantly… often with meaningless content
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I care. I care deeply about delivering quality to my Customers, service excellence day in and day out. I want to be
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Negative capability is the capacity to tolerate ambiguity and contradiction—to dwell in not-knowing—without rushing to impose logic, closure, or certainty. It’s an
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If you want to change someone’s mind, their mind must be open to change and, as much as we humans like to
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We court trouble when we ask any one thing to be our everything—one job to give meaning, one person to make us
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In Jungian psychology, our shadow is the unconscious parts of ourselves that we repress: weaknesses, fears, unacknowledged or unhealed wounds, desires we
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When we actually see a person… not as a function, label, or bit player in a supporting role but as another human
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Is there anyone reading this that does not desire peace of mind? Harmonious relationships? To love and be loved? Have more energy?
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Life can be challenging and chaotic. Unfortunately, we can’t magically whisk ourselves beachside to Tahiti for instant stress release. And you know
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Centering phrases are anything that speaks to us, calming words we use to call forth our best selves in times of need
