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Situational Scaffolding is changing the conditions around you to make success more likely. It’s making what you want to do easier to
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When a manager delegates, the ultimate responsibility still remains with the manager. Delegation is NOT abdication; delegating is not turning one’s back
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It is vital to establish psychological safety up front and create a culture where it is clear that the supervisor is there
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The life expectancy of most New Year’s Resolutions can be measured at best in days, some even mere hours. So how to
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Akrasia (ἀκρασία) is from Ancient Greece and refers to a “lack of self-control” or a tendency to “act against one’s better judgment.”
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Every day you ship a product called You: your energy, clarity, focus, presence, and standards. The question becomes: how reliable is your
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I care. I care deeply about delivering quality to my Customers, service excellence day in and day out. I want to be
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Negative capability is the capacity to tolerate ambiguity and contradiction—to dwell in not-knowing—without rushing to impose logic, closure, or certainty. It’s an
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Pseudo-Problems are distractions or side issues to the real challenge, but they are often less frightening. Confronting the true Goliath before us
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Just as failure is rarely the result of a single cause, so too is success dependent upon good outcomes, often small ones,
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There was a point early in my life when I knew I had internal issues I needed to face, that I had