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The Importance of Considering Opportunity Costs

In economic theory (aka never never land), rational consumers weigh every purchase against alternative uses for that money, its opportunity cost. Money

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Primary Happiness, Secondary Happiness

PRIMARY HAPPINESS Primary happiness is our personal set point of happiness, our “background” level of contentment. Primary happiness is deeply related to

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PopCap: Majoring in Minor Things

(Friday’s Populist Capitalist Blog Post) Enough already! State regulators are now going after … yoga instructors??? With an inborn love of rules,

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Time Management: An Hour a Week, 10 Minutes a Day

60 minutes a week to hone your strategic vision, 10 minutes at the end of the day to tactically plan the next

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“Juega cada punto como si fuera el ultimo”

Juega cada punto como si fuera el ultimo: “Play every point as though it were the last – of the game, of

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Showing and Doing Speaks Louder Than Telling

Most of us are visual: We often learn best by seeing. A leader’s personal behavior speaks volumes; most organizations, for better or

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Customer Service and Recovery Behavior

At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like

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PopCap: Big Brother Runs Amok for…Nada?

(Friday’s Populist Capitalist Blog Post) National security! Terrorist threats! These have been Washington’s mantra for close to 8 years as our civil

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“Every Time You Scream at a Driver, She Learns a Lesson”

I saw this “Every Time You Scream at a Driver, She Learns a Lesson” poster on a street in Manhattan and I

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“A soft answer turneth away wrath”

“A soft answer turneth away wrath; But a grievous word stirreth up anger.” — Proverbs 15.1 Whether you call it emotional intelligence,

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The Journal

There is a stack of used writing pads beside a chair in my home office. Most are yellow paper, most are letter-sized

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PopCap: A Nation of Sheep

(A Populist Capitalist Blog Post) One of the most beautiful things in nature is a wild animal in its natural habitat: free,