Read time: 3 mins
“The World Health Organization (WHO) recently warned that 1 billion people worldwide could die of tobacco-related causes this century unless ‘urgent action’
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Passengers of the U.S. Airways flight that landed recently in New York City’s Hudson River are having a hard time getting the
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I know, “positive no” sounds like an oxymoron. But it is possible to deliver a no in a positive manner. A manner
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Try as we might (and try we do!), those of us in the business of Customer Service have all experienced being wrong.
Read time: 5 mins
I’ve been listening in the car to a CD of Stephen M. R. Covey’s book, “The Speed of Trust.” Its essence is
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Section 4-08, Subsection P of the New York City traffic code prohibits engine idling for more than three minutes. Engine idling, obviously,
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Beware the Law of Unintended Consequences. Think twice about what you are truly incentivizing. Even though we often approach it as a
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There is a website I like called Post Secrets, that every Sunday posts a fresh batch of annotated, highly-creative and visual postcards
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Is love a noun, something you simply feel, something that just is? Is love something that exists of and by itself, that
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Atlantic magazine’s June 2009 cover story, “What Makes Us Happy?”, was about a compelling longitudinal study of 268 male Harvard students. Starting
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“There’s No Such Thing As ‘Business’ Ethics: There is only one rule for making decisions” is a short book by John Maxwell.
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“Which Movie Studios Will Cause the Most Youth to Start Smoking This Summer?” How do we, as a society, teach acceptable social