Read time: 2 mins
Power may be thought of as either positional or personal. Positional Power is external to you. It is your important job title,
Read time: 2 mins
I used to oppose the minimum wage, for some excellent reasons that reflected sound economic reasoning. Over the years I’ve gradually switched
Read time: 2 mins
While driving down the street the other day, I heard an ambulance siren behind me so I pulled over to allow it
Read time: 2 mins
Please, please promise never to do this to our customers! Whenever I experience a mediocre customer service encounter, I think, “How can
Read time: 2 mins
I’ve always thought that change was inevitable in life. Yet a significant part of me is a control freak who is very
Read time: 3 mins
My grandfather, Robert Collier, died in 1950, two years before I was born. He was a tremendous businessman, a pioneer in the
Read time: 4 mins
The principle is that at some levels, business is simple: Take care of your customers and they will take care of you.
Read time: < 1 min
Recently, I read an excellent book by Shannon Brownlee, “Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer.” Its thesis
Read time: 28 mins
The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most
Read time: < 1 min
Wikipedia says, “Servant leadership is an approach to leadership development, coined and defined by Robert Greenleaf, and advanced by several authors such
Read time: 2 mins
What follows is a summary of an excellent book whose principles I recommend heartily (pun intended!). Five Principles of Communicating from the
Read time: 4 mins
An article ran (see below) in a recent Wall Street Journal suggesting that one of the biggest issues facing executives is time