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I often have associated mental images with intense emotions, almost as allegories. Such as, this reminds me of that scene in a
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I recently asked a ten-year Team Member to complete an evaluation of me using questions I culled from various online sources. Here
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“Every action, every word, teaches the belief system that motivates it. What did you teach today?” 360-degree leadership is the concept that
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Power may be thought of as either positional or personal. Positional Power is external to you. It is your important job title,
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I used to oppose the minimum wage, for some excellent reasons that reflected sound economic reasoning. Over the years I’ve gradually switched
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While driving down the street the other day, I heard an ambulance siren behind me so I pulled over to allow it
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Please, please promise never to do this to our customers! Whenever I experience a mediocre customer service encounter, I think, “How can
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I’ve always thought that change was inevitable in life. Yet a significant part of me is a control freak who is very
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My grandfather, Robert Collier, died in 1950, two years before I was born. He was a tremendous businessman, a pioneer in the
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The principle is that at some levels, business is simple: Take care of your customers and they will take care of you.
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Recently, I read an excellent book by Shannon Brownlee, “Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer.” Its thesis
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The secrets to success often lie in plain sight. They are secrets only because we chose to overlook them. Sometimes the most