Ziglar2-articleInline

Read time: 3 mins

Zig Ziglar, 86 (Nov. 6, 1926–Nov. 28, 2012)

Zig Ziglar, one of the inspirational greats, passed away on Wednesday, November 28. His twelve books are full of wisdom and his

power of framing

Read time: < 1 min

The Power of Framing

“A cheerful frame of mind, reinforced by relaxation…is the medicine that puts all ghosts of fear on the run.” — George Matthew

silence is permission

Read time: < 1 min

Silence is Permission, Silence is Consent, Silence is Acceptance

I first saw “Silence is Permission” as a sticker on a construction supervisor’s hard hat. The gentleman explained that its purpose is

day of thanks

Read time: 2 mins

A Day of Thanks, Moments of Perspective

“The Pilgrims made seven times more graves than huts. No Americans have been more impoverished than these who, nevertheless, set aside a

count your blessings

Read time: 2 mins

Count Your Blessings: Make it Truly a Day of Thanksgiving

Want to cheer yourself up? Find energy on even the darkest days? Count your blessings! Enumerate all the things you have to

monroes motivated sequence

Read time: < 1 min

Monroe’s Motivated Sequence

Monroe’s Motivated Sequence is a suggested structure for organizing your thoughts or words to persuade or inspire folks to take action. Developed

what is your (Japanese saying)

Read time: < 1 min

What is your 生き甲斐 ?

生き甲斐 translates from Japanese as ikigai (pronounced ee-ki-guy), which means “reason for being” Or put another way, – What gets you bounding

choose or lose

Read time: < 1 min

Choose or Lose

Americans revel in having choices. Fifty-five (permanent) flavors of Haagen-Daz ice cream, more models of cars than we can shake a stick

confirming satisfaction

Read time: < 1 min

Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint

Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation

dominance dependence detachment

Read time: 4 mins

Dominance, Dependence, Detachment: Three Responses to Life

How much are we driven by anxiety, by a desire for security? Karen Horney; 1885–1952, was a German psychoanalyst who postulated in

pleasant good meaningful life

Read time: 2 mins

The Pleasant Life, The Good Life, and The Meaningful Life

In “Authentic Happiness,” Dr. Martin Seligman; 1942–, postulates that there are three paths to happiness: the pleasant life, the good life, and

look in the mirror

Read time: < 1 min

Look in the Mirror

Do you want to see your biggest opponent? Look in the mirror. Want to see your biggest ally? Look in the mirror.