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Motivation
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Just Deal With It: Getting in Touch With Your Survival Instinct
(Friday’s Populist Capitalist Blog Post) Craig Fugate, the new head of the Federal Emergency Management Agency (FEMA) is a man who evidently believes in speaking…
September 11, 2009
Why Do Some Succeed?
Why do some succeed, often spectacularly so, and others merely survive? What human trait is the best predictor of success? Which human trait should we…
September 8, 2009
(3 of 3) Empowerment
Empowerment is a nice-sounding word that has been used a lot in recent decades. But what does it mean? Particularly in the context of the…
September 2, 2009
DNA Evidence Foolproof? NOT!
One of my pet peeves is our willingness to accept information offered up as solid fact without giving it a good smell test, without subjecting…
August 31, 2009
(2 of 3) Stephen R. Covey on Empowerment
Empowerment is the process of sharing knowledge, authority, and responsibility further down the organization than previously thought possible. The goal is to fully tap into…
August 26, 2009
Rational Assessments of Risk
We humans are a funny lot. We voluntarily take on significant risk when we “think” we are in control and frequently shun the mildest safety…
August 25, 2009
(1 of 3) Empowerment Revisited
In business, empowerment is “a broad delegation of authority and commensurate responsibility to positions and persons that traditionally have not enjoyed such latitude of action.”…
August 19, 2009
Best Advice I Ever Received: Colin Powell, former Secretary of State, Retired Four-Star General
An ambitious new second lieutenant approached an old general at the bar of the officers’ club (one of the few opportunities to jump rank) and…
August 6, 2009
Showing and Doing Speaks Louder Than Telling
Most of us are visual: We often learn best by seeing. A leader’s personal behavior speaks volumes; most organizations, for better or worse, are the…
July 21, 2009
Customer Service and Recovery Behavior
At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like the little boy…
July 20, 2009
PopCap: Big Brother Runs Amok for…Nada?
(Friday’s Populist Capitalist Blog Post) National security! Terrorist threats! These have been Washington’s mantra for close to 8 years as our civil liberties have been…
July 17, 2009