Those words may say “sorry,” but the tone seems to lack any contriteness. The language may be that of apology but the everything else screams otherwise. There is little in the non-verbal communication that coveys any remorse, no behavior that shows repentance, no actions toward recovery, no meaningful or sustained changes in behavior.
When we truly are sorrowful, we DO something to make recompense. We walk our talk.
Faith without works is dead. To have credibility our behavior must reflect our words. It is action that gives meaning to our speech. Our life is our true message.
Communicating with integrity requires alignment between our words and our non-verbal communication. And our most powerful non-verbal communication is our actions.
“Wise men talk because they have something to say; fools, because they have to say something.” — Plato
“The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention…. A loving silence often has far more power to heal and to connect than the most well-intentioned words.” — Rachel Naomi Remen
“Many attempts to communicate are nullified by saying too much.” – Robert Greenleaf