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“No, it’s too hard. Forget it, no way you can do it.” This was the reaction to IBM researcher David Ferrucci’s proposal
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Please, please promise never to do this to our customers! Whenever I experience a mediocre customer service encounter, I think, “How can
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“Instant Analysis” by David Lieberman, is a collection of 100 of the “most common, annoying, puzzling, self defeating behaviors and habits” that
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One of my tasks as a leader is to evaluate people. How good are they now, how good might they be, what
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“30 Methods of Influence” by Stephen R. Covey 24. Don’t give up, and don’t give in. It is unkind to shield people
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Emotional maturity, having a healthy self-concept, and fully accepting ourselves lie in releasing the opinions of others, not letting ourselves be negatively
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A group of blind men lived together in a remote village. One day an elephant came to town, and since this had
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I play racquetball. I play racquetball a lot. I like to win. I like to win a lot. Even more, I like
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No one human being created the car you drive, the computer on which you are reading this, even the last pencil you
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“30 Methods of Influence” by Stephen R. Covey 23. Agree on the limits, rules, expectations, and consequences. These must be clearly established,
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What we experience inside our heads—our emotions and reactions—are just inner effects of outer events. The stories we choose to tell ourselves,
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I sometimes lead a short personal leadership course for the incoming real estate grad students at the University of Florida. I often