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EQ: The Beginning of Rapport and a Relationship

A Classic Post from the NSCBlog Archive Originally posted on September 5, 2007 A smile, a nod, a quick acknowledgement: Effective use of non-verbal communication.…

March 9, 2010

Riding for the Brand

“Riding for the brand” is an expression from cattle ranching days of the American “Old West.” Most literally, the brand referred to the way cattle…

March 8, 2010

TCC Culture: We Hold Ourselves Accountable: We Expect the Best and We Regularly Inspect for What We Expect

Core to the culture of The Collier Companies is accountability. We hold ourselves accountable. To our Residents and Customers, to our Team Members, to our…

March 2, 2010

Getting Past the Past

The mental game is a huge part of success in life. A little bit of self-confidence can take you a long way. Much confidence comes…

February 24, 2010

What Are You CEO Of?

Mark Pincus, founder and chief executive of Zynga, a provider of on-line social games, talks about scalability of organizations: “You can manage 50 people through…

February 23, 2010

The Path to Happiness: Cliffs Notes Version

1. Secure the basics: food, shelter, safety, security, good health. 2. Have stable relationships that matter: connection, companionship, communication, community. (We humans are social creatures.…

February 11, 2010

Learned Optimism and Explanatory Styles

“Learned Optimism” is a book by Martin Seligman that I read about 15 years ago and have since counted among my favorites. Dr. Seligman, who…

February 9, 2010

“Psycho-Cybernetics,” Maxwell Maltz, and Self Image

“Psycho-Cybernetics” is a book written in 1960 by plastic surgeon Maxwell Maltz. Dr. Maltz stumbled onto an interesting phenomenon: while in most cases “a person…

January 29, 2010

Leadership and Perceptions of Power

“People impute all kinds of things to leaders, and sometimes it is thinking of them as disproportionately powerful and imagining them to be much more…

January 22, 2010

Permissive Never Produced Greatness

“We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard,…

January 21, 2010

The Perils of Ageism

Your beliefs strongly affect your reality. To a large extent, in ways small and large, our beliefs create our reality. How we see the world…

January 20, 2010

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