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The Destructive Power of the Broken Link
As a devout believer in customer service, I often go bonkers (sorry about the technical term) when even one link in the service chain is…
January 21, 2014
“Tell Me I Can’t Get It Done, and I Will”
per·sist·ence [ pər sístənss ] 1) the quality of continuing steadily despite problems or difficulties “Tell Me I Can’t Get It Done, and I Will”…
January 9, 2014
So Easy When I Want To
The fifth (and final) blog seeking to encourage, enthuse, and energize YOU to create your life plan for the new year! The new year has…
December 30, 2013
If Not Now, When?
The fourth in a series of blog posts appealing, beseeching, imploring YOU to design a written life plan for the coming year! Life happens. Time…
December 27, 2013
Excuse Me! Your Life is Waiting!
Third in a series of blog posts urging, begging, pleading with you to turbo-charge your existence with a WRITTEN life plan for the coming year! I think…
December 23, 2013
Time to START
Time to start what? Time to start thinking about your roles and goals for the coming year. It is mere days until the New Year.…
December 17, 2013
Three Reasons to Beware the Advice of Successful People
Why? 1. Truth be told, many highly successful people are so busy doing WHAT they do best that they do not truly know or understand…
October 24, 2013
The Farther Reaches of Human Nature
Abraham Maslow is famous for his hierarchy of human needs known as Maslow’s pyramid. While these needs exist in every role we have in life…
October 17, 2013
On the Importance of Being a Good Bad Loser
Some call Alex Ferguson the greatest coach in history. Never heard of him? That is because you are not a soccer fan; over 26 seasons,…
October 8, 2013
If Happiness is a Thermostat, How Do I Raise It?
“Happiness seems to be more like a thermostat, since our temperaments tend to bring us back towards a certain happiness level (a tendency influenced by…
August 27, 2013
The Positive Uses of False Memory
“In my mind, I’m always the best. If I walk out on the court (and) I think the next person is better, I’ve already lost.” …
August 15, 2013