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Positive Thinking/Visualization
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Pay Attention: You Already May Have Everything You Truly Want
Ah, the Rat Race. Most of us get up every morning and run it as hard as we can. Pushing ourselves to excel, to achieve…
July 29, 2009
Primary Happiness, Secondary Happiness
PRIMARY HAPPINESS Primary happiness is our personal set point of happiness, our “background” level of contentment. Primary happiness is deeply related to how we see…
July 27, 2009
Customer Service and Recovery Behavior
At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like the little boy…
July 20, 2009
PopCap: Big Brother Runs Amok for…Nada?
(Friday’s Populist Capitalist Blog Post) National security! Terrorist threats! These have been Washington’s mantra for close to 8 years as our civil liberties have been…
July 17, 2009
The Journal
There is a stack of used writing pads beside a chair in my home office. Most are yellow paper, most are letter-sized pads, a few…
July 13, 2009
Read The Footnotes: Jim Rogers
Jim Rogers is a successful author and investment guru from the old school. The “best advice” he ever received was to “read everything… (if) you…
July 7, 2009
Power of Example
Time magazine ran a cover story on “The World’s 100 Most Influential People” and in an even more clever twist, got famous people to write…
July 6, 2009
Do You Want to Live Forever?
Percentage of people in the 17 countries surveyed who say they want to live forever: Do you want to live forever? As long as I…
June 29, 2009
“The Long and Winding Road”
Steve Ballmer has been the CEO of Microsoft since 2000 and by his own admission he is a “chop, chop, chop, chop, chop” (yes, that’s…
June 25, 2009
“The Power of a Positive No,” by William Ury
I know, “positive no” sounds like an oxymoron. But it is possible to deliver a no in a positive manner. A manner that affirms the…
June 18, 2009
“You are Right”: Best Customer Service Words Ever Spoken
Try as we might (and try we do!), those of us in the business of Customer Service have all experienced being wrong. Somehow we have…
June 17, 2009