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Positive Thinking/Visualization
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Read The Footnotes: Jim Rogers
Jim Rogers is a successful author and investment guru from the old school. The “best advice” he ever received was to “read everything… (if) you…
July 7, 2009
Power of Example
Time magazine ran a cover story on “The World’s 100 Most Influential People” and in an even more clever twist, got famous people to write…
July 6, 2009
Do You Want to Live Forever?
Percentage of people in the 17 countries surveyed who say they want to live forever: Do you want to live forever? As long as I…
June 29, 2009
“The Long and Winding Road”
Steve Ballmer has been the CEO of Microsoft since 2000 and by his own admission he is a “chop, chop, chop, chop, chop” (yes, that’s…
June 25, 2009
“The Power of a Positive No,” by William Ury
I know, “positive no” sounds like an oxymoron. But it is possible to deliver a no in a positive manner. A manner that affirms the…
June 18, 2009
“You are Right”: Best Customer Service Words Ever Spoken
Try as we might (and try we do!), those of us in the business of Customer Service have all experienced being wrong. Somehow we have…
June 17, 2009
Self Trust
I’ve been listening in the car to a CD of Stephen M. R. Covey’s book, “The Speed of Trust.” Its essence is that things work…
June 16, 2009
Idling Away Our Future
Section 4-08, Subsection P of the New York City traffic code prohibits engine idling for more than three minutes. Engine idling, obviously, significantly pollutes our…
June 15, 2009
Four Defenses
Atlantic magazine’s June 2009 cover story, “What Makes Us Happy?”, was about a compelling longitudinal study of 268 male Harvard students. Starting in the late…
June 9, 2009
Marriot: Your customer service is only as good as your vendors
There is a Marriott in Miami Beach where I occasionally eat breakfast because it is close, opens early, and the food is decent. There is…
June 4, 2009
“It is only the memory of poverty…”
“It is only the memory of poverty that creates the social discipline necessary for prosperity. Once that is forgotten, the seeds of decay begin to…
June 3, 2009