Category: Stewardship Leadership

Conceptual image of crumpled paper balls as steps leading to a light bulb, symbolizing failure as part of the creative or problem-solving journey toward success

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Continual Learning

Quiet Failures Sink Strong Teams

To be a ‘smart organization’, for a company to fully utilize the expertise and front-line knowledge of all, speaking up must be

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A hand holding up a sticky note that says "every failure is a step to success" against a blurred colorful background

Read time: 2 mins

Continual Learning

Are You Willing to Invest in Loss?

Transparency and Ownership are keys to any organization learning and thriving. In spite of any and all efforts to develop a culture

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The image shows a small group of adults in a professional setting, standing indoors near a large window with greenery visible outside. They appear to be engaged in a warm, positive conversation. At the center is a woman with light-colored hair, smiling and holding her hands over her chest, suggesting gratitude or appreciation. She’s dressed in business attire. To her left, a man in a suit and glasses is smiling and also touching his chest, mirroring the appreciative gesture. On the right, another person (seen mostly from behind) is clapping or gesturing enthusiastically toward the woman in the center.

Read time: 2 mins

Energy

The Power of Mattering

“The Power of Mattering” by Zach Mercurio speaks to the viral importance of acknowledging Team Members’ presence and contributions, how their unique

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The image shows a stylized illustration of delegation or leadership. At the top center, there is a red, human-shaped figure standing alone, with one arm raised as if directing or signaling. Below it, arranged in a row, are five smaller human-shaped figures in different colors—yellow, green, blue, orange, and purple. Curved arrows in matching colors point from the red figure down toward each of the five figures, indicating that tasks, responsibilities, or guidance are being distributed from the single red figure to the group below.

Read time: 2 mins

Continual Learning

Delegation is a Skill, an Ongoing Process, not a One Time Act

When a manager delegates, the ultimate responsibility still remains with the manager. Delegation is NOT abdication; delegating is not turning one’s back

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Two businessmen discussing in corporate office during during business meeting

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Balance

Always Separate Praise and Feedback: Why ‘Sandwiching’ Doesn’t Work

Sandwiching: A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with

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The image shows a black background with the word “accountability” written in large, white, chalk-style lettering across the top. In the foreground, a hand is holding a marker and appears to be drawing a loading bar underneath the word. The loading bar is partially filled with several white segments, and the text “LOADING…” is written to the right of it.

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Continual Learning

Mistakes, Psychological Safety, and Accountability

It is vital to establish psychological safety up front and create a culture where it is clear that the supervisor is there

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The image shows a bright yellow background with four small, round wooden tokens arranged in a row. Three tokens on the left display white speech-bubble icons, suggesting conversation or messages. On the right, a hand is placing or holding a fourth wooden token that shows a checklist icon, with the word “FEEDBACK” written above it. The overall visual suggests the idea of collecting comments or turning conversations into structured feedback.

Read time: 2 mins

Continual Learning

Three Tips for Feedback that Works

Clarify: Be up front about your intent from the very beginning. “My role is to help you succeed; any coaching or feedback

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Nathan S Collier standing at a podium delivering commencement speech

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Continual Learning

NSC Commencement Speech to Fall 2025 UF Law Grads

More than 4 decades ago, I sat where you are today, graduating from one of the finest law schools in the country,

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The image shows a large crowd of identical gray human-shaped figures standing in uniform rows. From this crowd, one figure—colored bright yellow—steps forward, breaking away from the uniform line. The yellow figure appears to be walking confidently out of the mass of gray figures, symbolizing individuality, leadership, boldness, or standing out from the crowd.

Read time: 2 mins

Energy

Boldness is a Force Multiplier

Boldness opens doors that stay closed to the timid or tentative and converts possibility into reality, breaks the grip of fear. Boldness

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human hands release bird, dove of peace. hope, freedom, peace and spirituality concept. Silhouette dove flying over human hand at sunset

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Balance

The Joyous Release of Measured Caring

I care. I care deeply about delivering quality to my Customers, service excellence day in and day out. I want to be

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Two open heads silhouettes with arrows exchanging thoughts. Communication, idea, knowledge, teamwork and education concept.

Read time: 2 mins

Balance

Opening Minds; Side Stepping the ‘Backfire Effect’

If you want to change someone’s mind, their mind must be open to change and, as much as we humans like to

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