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(2 of 3) Stephen R. Covey on Empowerment
Empowerment is the process of sharing knowledge, authority, and responsibility further down the organization than previously thought possible. The goal is to fully tap into…
August 26, 2009
(1 of 3) Empowerment Revisited
In business, empowerment is “a broad delegation of authority and commensurate responsibility to positions and persons that traditionally have not enjoyed such latitude of action.”…
August 19, 2009
To Serve The Greater Good
Greed is not good. Ambition, yes. Enlightened, civilized, balanced self-interest, yes. A burning desire to achieve, a deep yearning to be the best, a fever…
August 12, 2009
Primary Happiness, Secondary Happiness
PRIMARY HAPPINESS Primary happiness is our personal set point of happiness, our “background” level of contentment. Primary happiness is deeply related to how we see…
July 27, 2009
Time Management: An Hour a Week, 10 Minutes a Day
60 minutes a week to hone your strategic vision, 10 minutes at the end of the day to tactically plan the next day in harmony…
July 23, 2009
“Juega cada punto como si fuera el ultimo”
Juega cada punto como si fuera el ultimo: “Play every point as though it were the last – of the game, of the match, of…
July 22, 2009
Showing and Doing Speaks Louder Than Telling
Most of us are visual: We often learn best by seeing. A leader’s personal behavior speaks volumes; most organizations, for better or worse, are the…
July 21, 2009
Customer Service and Recovery Behavior
At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like the little boy…
July 20, 2009
“Every Time You Scream at a Driver, She Learns a Lesson”
I saw this “Every Time You Scream at a Driver, She Learns a Lesson” poster on a street in Manhattan and I was really moved…
July 16, 2009
Online Degrees: For Real?
How does learning occur? How do you know that learning has occurred? What about knowledge? How is knowledge transferred? How are skills acquired? What about…
July 8, 2009
Paralysis Thru Analysis: Can Anyone Here Make a Command Decision?
There is a parable about a dog who once starved to death because he was EXACTLY half way between two dog dishes full of food…
July 2, 2009