NSC Blog
Menu
NSC Blog
Your search for Refund check found 67 Items

Ryanair: No Service, No Apologies, No Problem! A Different Approach to Value

In general, I’m a BIG proponent of customer service, mainly because I think it is what people want, what they have a right to expect,…

A Customer’s Gift

While criticism may be challenging to cope with on a personal level, a customer’s complaint is a GIFT. Customers in effect are offering a business…

“Any fool can make a rule…”

Most rules are made with good intentions and are designed to solve a real problem. Unfortunately, the people making the rules often do not understand…

Mentor’s Reply to Young Entrepreneur’s Questions (Part VIII)

Do you have any interests in businesses outside of real estate? If so, what are they? You don’t have to disclose names. I am more…

Mentor’s Reply to Young Entrepreneur’s Questions (Part V)

Hello Mr. Collier, I hope everything is going well with you. Would you mind answering the below questions? What is your definition of “street smarts”?…

Your Tendency Is Not Your Destiny

It’s my genes. I can’t help it! Fuhgeddaboudit! You are responsible, you are Response-Able. Don’t believe me? How about some science to back me up.…

Beware Inertia Spending

Inertia spending is when you incur some expense or repeat some process or event simply because that is the way it has always been done.…

Plane to Las Vegas…

Las Vegas can be a nice place to visit. But not if your plane ticket was to Los Angeles. On occasion, some of my team…

The Reverse Peter Principle: Doing More, Managing Less

The Peter Principle (Dr. Laurence J. Peter’s and Raymond Hull’s 1969 book, “The Peter Principle: Why Things Always Go Wrong”), states that excellent doers are…

The Importance of Sitzfleisch

Do you have sufficient sitzfleisch? Sitzfleisch is stamina, the power to endure or persevere in an activity. The word is German in origin from sitzen…

Tips to Tame E-Mail

– Read and respond only to those messages directed to you. – If you are only copied, the message is informational only. If you are…

The Power of Negative Thinking

So you’re wondering, what’s up? Everyone knows that Nathan is an advocate of positive thinking, a radiant optimist if there ever was one. Yes, I…

Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint

Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation but never calls…

Rationalize = Rational Lies

Often our attempts to explain or analyze a failure to reach a goal devolve into rationalizations. And often those rationalizations are nothing but rational lies…

Rationalize = Rational Lies

Often our attempts to explain or analyze a failure to reach a goal devolve into rationalizations. And often those rationalizations are nothing but rational lies…

Daily Decisions

We are smart. Boy, are we smart. We generally know what to do; what actions will move us forward. We are dumb. Boy, are we…

Written Communication Skills: The Importance of Simplicity

Communication is key to gaining support for an idea or project. The ability to summarize succinctly, to get core concepts across quickly is vital. Think…

Half Birthday

Life can speed by and pass you up while you are not looking. It is so easy to get caught up in the minute of…

When Egos Overwhelms Mission

First Look Media had a clear mission: hold the powerful accountable. Backed by Pierre M. Omidyar – billionaire founder of eBay, it was and is a noble…

Too Much is Never Enough

Don’t try to keep up with the Joneses because most likely they are chasing the wrong wagon. They won’t be happy when they catch whatever…

Entrepreneur’s Manifesto

The bright side of economic downturns is that they force everyone to examine all aspects of their lives, question protected interests and make hard choices,…

What mistakes are you currently making today and what are you going to do about them?

It is astounding how much of our lives we spend on auto-pilot, unthinkingly performing the same, almost ritualistic behaviors. Reflexively feeling the same emotions because…

Self-Stability: “The Key Thing”

Sheila Lirio Marcelo is the founder and chief executive of Care.com. Early in her career she had the foresight and personal courage to challenge herself…

Top 10 Most Expensive vs. Top 10 Most Happy

Ran across this interesting exercise*: Make a list of the 10 things you have purchased that brought you the greatest happiness. Then make a list…