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Confirmation bias, the tendency to see what we expect and want to see, is one of the most common human mental shortcuts
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I have relentlessly pursued mastery of my craft my entire life. My home library has over a thousand books, I have three
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Chesterton’s Fence refers to a decision principle: “Before removing an existing rule, structure, or practice, you must first understand why it was
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We live in an ever more complex, chaotic world where the pace of change seems to be accelerating daily. How to make
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In football, pocket presence refers to a quarterback’s ability to maintain composure while standing in the pocket created by the offensive front
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Sandwiching: A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with
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We live in an era of incredible access to… Information? Data? Misinformation? We are ceaselessly bombarded, messaged constantly… often with meaningless content
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I care. I care deeply about delivering quality to my Customers, service excellence day in and day out. I want to be
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Negative capability is the capacity to tolerate ambiguity and contradiction—to dwell in not-knowing—without rushing to impose logic, closure, or certainty. It’s an
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If you want to change someone’s mind, their mind must be open to change and, as much as we humans like to
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We court trouble when we ask any one thing to be our everything—one job to give meaning, one person to make us
