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Goal Setting
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Customer Service and Recovery Behavior
At some point it is not enough to just “Say Sorry,” you must also genuinely, sincerely “Do Sorry” as well. Just like the little boy…
July 20, 2009
PopCap: Big Brother Runs Amok for…Nada?
(Friday’s Populist Capitalist Blog Post) National security! Terrorist threats! These have been Washington’s mantra for close to 8 years as our civil liberties have been…
July 17, 2009
Read The Footnotes: Jim Rogers
Jim Rogers is a successful author and investment guru from the old school. The “best advice” he ever received was to “read everything… (if) you…
July 7, 2009
“The Long and Winding Road”
Steve Ballmer has been the CEO of Microsoft since 2000 and by his own admission he is a “chop, chop, chop, chop, chop” (yes, that’s…
June 25, 2009
“The Power of a Positive No,” by William Ury
I know, “positive no” sounds like an oxymoron. But it is possible to deliver a no in a positive manner. A manner that affirms the…
June 18, 2009
Self Trust
I’ve been listening in the car to a CD of Stephen M. R. Covey’s book, “The Speed of Trust.” Its essence is that things work…
June 16, 2009
Idling Away Our Future
Section 4-08, Subsection P of the New York City traffic code prohibits engine idling for more than three minutes. Engine idling, obviously, significantly pollutes our…
June 15, 2009
“It is only the memory of poverty…”
“It is only the memory of poverty that creates the social discipline necessary for prosperity. Once that is forgotten, the seeds of decay begin to…
June 3, 2009
The Pitfalls of Unbounded, Undisciplined Compassion
Often as a nation and as a community, we are unwilling to face the need to eat our spinach, to make REAL changes and, yes,…
June 2, 2009
“Large Scale Waiting”
I’m reading Eckhart Tolle’s “The Power of Now” (sorry it took me so long to get to it, Oprah!) and learning how to be more…
May 21, 2009
The Most Important Variable
How long would you wait for a treat? Researchers put four-year-old children, one at a time, in a small room with a treat (a toy,…
May 18, 2009