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Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint
Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation but never calls…
November 8, 2012
Dominance, Dependence, Detachment: Three Responses to Life
How much are we driven by anxiety, by a desire for security? Karen Horney; 1885–1952, was a German psychoanalyst who postulated in “Neurosis and Human…
November 6, 2012
The Pleasant Life, The Good Life, and The Meaningful Life
In “Authentic Happiness,” Dr. Martin Seligman; 1942–, postulates that there are three paths to happiness: the pleasant life, the good life, and the meaningful life.…
November 1, 2012
The Joys of Radical Acceptance
Everyone wants to change the world, no one wants to change themselves. Truer still, we want others to change (our partner, our kids, our boss).…
October 4, 2012
Successful Failure
A successful failure is one that is not fatal or catastrophic, from which comes a material or equivalent learning experience. Successful failures are errors or…
September 13, 2012
Under-Indulgence
Which tastes better? The first bite of that huge piece of mouth-watering chocolate cake or the last? Most say the first and by the last,…
August 14, 2012
Using Tiger Woods’s Clubs Every Day of Your Life
Step on to the putting green with me. I hand you a putter and I tell you it had once been used by golfing great…
August 9, 2012
In Memorium, Stephen R. Covey
Stephen R. Covey, Herald of Good Habits, Dies at 79 By DOUGLAS MARTIN As appeared in The New York Times, Tuesday, July 17, 2012 Stephen…
July 20, 2012
Opportunity Meetings
Results are obtained by exploiting opportunities, not by solving problems. “All one can hope to get by solving a problem is to restore normality. All…
July 3, 2012
How to Get Ahead in Business
These quotations are taken from a May 18, 2012, Wall Street Journal article by John Bussey, “How Women Can Get Ahead: Advice from Female CEOs,”…
June 21, 2012
Wantology
Wantology is a process for clarifying what we REALLY want rather than what we think we want. Most of us do not put a lot…
May 17, 2012