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Debt: Friend or Foe?
In some respects this is a silly question. I might as well ask “Food: Friend or Foe?” In moderation, consumed intelligently, both are excellent servants.…
June 7, 2011
Always Look Under the Hood
The literal meaning of “look under the hood” comes from the process of buying a used car and refers to the importance not merely going…
July 14, 2022
Brighten Your World, Become a Pronoid
To be a Pronoid is to be the opposite of paranoid: you approach folks and the world as if they are willing to help and…
February 2, 2023
“That’s what calculators are for…” NOT!
Macy’s CEO, Terry J. Lundgren, was quoted recently in the New York Times saying the most recent business school graduates are weak in math. In…
April 21, 2009
New Year’s Resolutions are for Novices; Here are Hints for Being a Pro
First and Foremost! Start Small, Build on your wins. Make it hard to quit, build in rest stops, plan for plateaus! i.e. I will play…
December 30, 2021
Confirming Satisfaction and Creating Closure: Key Customer Service Checkpoint
Closing the communication loop is vital. Too often a business gets a request or complaint and takes action to resolve the situation but never calls…
November 8, 2012
Mentor’s Reply to Young Entrepreneur’s Questions (Part IX)
Hello Mr. Collier, How are things with you? When you get some time, I would love to have your answers on the below questions. Thank…
September 1, 2016
The Joys of Simplicity
Effectively thinking outside the box requires a deep knowledge of the key elements of a system along with the raw courage to eliminate the superfluous…
August 30, 2011
Micro-Actions
Micro-actions are steps toward a goal that are sooooo small, anyone can take them. They seem so small that they are virtually effortless, so small…
June 17, 2008
Playing the Insurance Game
In the context of business, what I call ‘”Playing the Insurance Game” is when someone, particularly one in a position of responsibility or authority, does…
December 17, 2020