When a manager delegates, the ultimate responsibility still remains with the manager. Delegation is NOT abdication; delegating is not turning one’s back and walking away. Responsibility for oversight remains with the manager as does the…
READ MORESandwiching: A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with Deliver the feedback,…
It is vital to establish psychological safety up front and create a culture where it is clear that the supervisor is there to support Team…
Clarify: Be up front about your intent from the very beginning. “My role is to help you succeed; any coaching or feedback I share comes…
More than 4 decades ago, I sat where you are today, graduating from one of the finest law schools in the country, eager and excited…
Boldness opens doors that stay closed to the timid or tentative and converts possibility into reality, breaks the grip of fear. Boldness clarifies because it forces you…
I care. I care deeply about delivering quality to my Customers, service excellence day in and day out. I want to be first in class,…
If you want to change someone’s mind, their mind must be open to change and, as much as we humans like to believe we are…
Upward empathy is the ability to fully understand those more powerful than you: authority figures, managers, bosses; anybody with more prestige, or control than you. Hierarchies…
To give away the punch line up front, this all turns on how we choose to define ‘The Smartest Person’. And while raw IQ definitely…
