A Voice in the Wilderness: Constructive Foresight or Performative Contrarianism?

The world needs boat rockers, those willing to challenge the status quo and push for change. However, it is not enough to simply oppose, anyone can be a nay-sayer, indeed there are those who have…

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Quiet Failures Sink Strong Teams

To be a ‘smart organization’, for a company to fully utilize the expertise and front-line knowledge of all, speaking up must be encouraged and praised, not…

Are You Willing to Invest in Loss?

Transparency and Ownership are keys to any organization learning and thriving. In spite of any and all efforts to develop a culture of accountability and…

The Power of Mattering

“The Power of Mattering” by Zach Mercurio speaks to the viral importance of acknowledging Team Members’ presence and contributions, how their unique skills and efforts make…

Delegation is a Skill, an Ongoing Process, not a One Time Act

When a manager delegates, the ultimate responsibility still remains with the manager. Delegation is NOT abdication; delegating is not turning one’s back and walking away.…

Always Separate Praise and Feedback: Why ‘Sandwiching’ Doesn’t Work

Sandwiching:  A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with Deliver the feedback,…

Mistakes, Psychological Safety, and Accountability

It is vital to establish psychological safety up front and create a culture where it is clear that the supervisor is there to support Team…

Three Tips for Feedback that Works

Clarify: Be up front about your intent from the very beginning. “My role is to help you succeed; any coaching or feedback I share comes…

NSC Commencement Speech to Fall 2025 UF Law Grads

More than 4 decades ago, I sat where you are today, graduating from one of the finest law schools in the country, eager and excited…

Boldness is a Force Multiplier

Boldness opens doors that stay closed to the timid or tentative and converts possibility into reality, breaks the grip of fear. Boldness clarifies because it forces you…