To be a ‘smart organization’, for a company to fully utilize the expertise and front-line knowledge of all, speaking up must be encouraged and praised, not…
Transparency and Ownership are keys to any organization learning and thriving. In spite of any and all efforts to develop a culture of accountability and…
“The Power of Mattering” by Zach Mercurio speaks to the viral importance of acknowledging Team Members’ presence and contributions, how their unique skills and efforts make…
When a manager delegates, the ultimate responsibility still remains with the manager. Delegation is NOT abdication; delegating is not turning one’s back and walking away.…
Sandwiching: A technique used by supervisors to try to soften feedback: Scrape up a few nice words of appreciation to begin with Deliver the feedback,…
It is vital to establish psychological safety up front and create a culture where it is clear that the supervisor is there to support Team…
Clarify: Be up front about your intent from the very beginning. “My role is to help you succeed; any coaching or feedback I share comes…
More than 4 decades ago, I sat where you are today, graduating from one of the finest law schools in the country, eager and excited…
Boldness opens doors that stay closed to the timid or tentative and converts possibility into reality, breaks the grip of fear. Boldness clarifies because it forces you…